Frequently Asked Questions

Do you ship internationally?

At the moment we do not ship internationally. We are working hard to expand worldwide.

 

How long before I can receive my order?

The process time is 24-48 hours. After your order has been shipped, delivery time is 4-7 business days.

 

What carrier do you use?

ROOT’D BEAUTY is currently sent through a variety of shipping companies (FedEx, UPS, and USPS). We’re constantly exploring options to get your order to you quicker and more efficiently.

 

Where can I find my tracking information?

Tracking number will be sent automatically once you order ships to the contact information provided when you place your order.

 

Can I return my order?

We are committed to providing quality products to our customers. Unfortunately, we do not accept returns at this time.

 

Can I exchange my product?

We apologize but we currently do not offer exchanges, all sales are final.

 

My items arrived damaged, what should I do?

 We'll always do our best to provide you the best quality. In the event you received a damaged item please contact us immediately, within 48 hours receiving the order, at support@rootdbeauty.net Please provide us with your order number and some photos of the damage product/s.